22 March 2018
Airports Council International (ACI) World announces the airport winners of the prestigious 2017 Airport Service Quality (ASQ) Awards. In Europe, the top spot goes to Rome Fiumicino Leonardo da Vinci Airport. ASQ is the only worldwide programme to survey passengers on their day of travel, measuring passengers’ views of 34 key performance indicators. In 2017, over half of the world’s 7.7 billion travelers passed through an ASQ airport. 74% of the world’s 100 busiest airports are part of the ASQ network which delivers 600,000 individual surveys per year in 42 languages across 84 countries. The programme served 343 airports in 2017.
Additionally, the International Airport Leonardo da Vinci in Rome is first in the ranking of the Top 10 World’s Most Improved Airports, according to the 2018 World Airport Awards by Skytrax.