QUALITY POLICY

Working in Spea Engineering S.p.A. means benefiting from the changes in the competitive scenarios the Company addresses in advance. The Management is fully aware of the needs in terms of performance quality and, to that end, it primarily focuses on satisfying the parties interested in following the guidelines below:

 

      • quality, fairness and transparency while addressing the internal and external customer;
      • achievement of the economic results set;
      • efficiency in the management of the processes implemented, being committed in the continuous improvement;
      • conscious responsibility and enhancement of people;
      • business sustainability, reducing as much as possible waste and negative externalities produced;
      • compliance with the applicable statutory requirements;
      • adoption of the latest generation techniques/technologies while providing the service;
      • business continuity, also through the risks evaluation and the adoption of action plans for the mitigation.

The commitment to satisfy the Customer’s needs is the prerequisite for a progressive increase of the Quality Management System’s efficiency, mainly implemented by means of:

      • the analysis and a precise knowledge of the territory subject to intervention;
      • the continuous measurement of the performances carried out and the systematic control of the compliance with the contractual terms, regulatory requirements and financial and economic goals internally established;
      • the confrontation between the quality provided by the performances of other market operators and the quality perceived by the Customers;
      • seeking continuous improvement through the definition and implementation of specific objectives and programmes;
      • the computerisation of the operational and management processes;
      • choosing the most appropriate operational tools;
      • setting-up new information channels that favour the horizontal communications;
      • the continuous professional update through an accurate planning of training intended to increase the skills and the professional growth;
      • the identification and the investment of economic resources established while drawing up the budget;
      • the regular re-examination of the processes, results achieved and procedures followed;
      • the analysis and prompt management of non-compliances;
      • the adoption of corrective measures based on the analysis of the complaints and objectives intended to go beyond the expectations of the customers based on the indications obtained from the same;
      • the systematic and strict control of supplies, performances and collaborations supervening during the production process;
      • the ongoing monitoring of the corporate goals’ progress;
      • the prompt verification of the compliance with the quality standards prescribed by the statutory obligations and/or obligations related to the stipulation of each single agreement;
      • listening to the needs of the customers to guarantee satisfaction and loyalty;
      • considering the proposal submitted by the employees.

In any case, the Top Management undertakes:

      • to verify that the policy issued is disclosed at all levels, supported by the managers and implemented by all;
      • to request the correct application of the Corporate Quality Management System and the commitment of all the staff responsible for the quality of the activity results, in order to comply with the statutory requirements and to satisfy the needs reported to the institutional, control and certification authorities;
      • to comply with the reference provisions (UNI EN ISO 9001);
      • to supply resources suitable to guarantee the continuous improvement of the Corporate Quality Management System by monitoring, through its officers, its constant adequacy and application;
      • to organise and support activities that allow the employees to submit improving proposals concerning the production and management processes;
      • to favour the dissemination of the corporate know-how by means of specific communication interventions;
      • to regularly re-examine the Corporate Quality Management System.

The implementation of this Quality Policy is a daily commitment of all the staff economically supported by the company, regularly re-examined, subject to verification by the Customers, in a transparent manner, and objectively controlled by independent Certification Bodies. Therefore, an approach intended to favour the cross-sectional processes intended to supplement the activities of the different sectors in a quick, homogenous and coherent policy is however preferred.

 

20 May 2021